The Service Desk Handbook - A guide to service desk implementation, management and support provides operational guidance for implementing, managing and supporting service desks in the enterprise. It will help service desk teams in adopting ITILÂź to accomplish their tasks while making the necessary adaptations as per their organisationâs needs.
The Service Desk Handbook: A guide to service desk implementation, management and support
UpplÀsare:
Stephen Perring
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