Is quality management all Greek to you? Did you know it's actually about business benefits, leadership and success?

In his book the author takes a complicated standard and simplifies it. You'll find advice and tools that will help you look up and get a grip on your strategy. Rediscover your energy and the real reason you do what you do. Because that's how you'll achieve success.

This book is intended for individuals and organisations that are looking for a simple, comprehensive and practical guide to creating strategic business value and meeting the majority of the requirements in the ISO 9001 quality standard. It’s a common-sense approach to successfully managing opera- tions while eliminating unnecessary bureaucracy and paper tigers: that is, documents that exist just for the sake of it and not to create value.

Contents

Introduction

Context of the organisation

What’s the purpose of the organisation?

How would you like to achieve your purpose and goals?

What are your expectations?

How do you work in practice?

Leadership

Employee commitment

Socialise more and increase understanding

Keep everyone in the loop

Delegate more

Planning

Take a chance or play it safe?

A model, any model

Identifying the goals

Aiming too high

The budget is not the truth

Support

Personnel, equipment and OHS

How do you go about hiring employees?

Keep track of skills and competencies

Document management

Operations

Purchasing

New services and products

Performance evaluation

How do you evaluate employees and managers?

Internal auditing is a self-assessment

External auditing

When and how does the leadership team meet?

Improvements

A few final words

About the author

Andreas Odhage is a global quality and environmental management auditor who is fighting a worldwide crusade against paper tigers and excessive bureaucracy. This is his second book.