Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way
En hel mÄnad gratis!

LĂ€s och lyssna gratis i 30 dagar

Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way

FrÄn 139 kr/mÄnad efter provperioden. Ingen bindningstid.

Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way
En hel mÄnad gratis!

LĂ€s och lyssna gratis i 30 dagar

Luta dig tillbaka med Nextorys app och hitta din nÀsta historia bland hundratusentals ljudböcker och e-böcker.

FrÄn 139 kr/mÄnad efter provperioden. Ingen bindningstid.

Fyll din sommar med böckerLÀs och lyssna gratis i en hel mÄnad i sommar.

Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way

10 h 22 min
THE PROVEN MODEL FOR DRIVING POSITIVE ORGANIZATIONAL CHANGE

Cleveland Clinic has long been recognized for driving some of the best clinical outcomes in the nation, but it was not always a leader in patient experience. There was atime when this revered organization ranked among the lowest in the country in this area. Within ten years, however, it had climbed to among the highest and has emerged as the thought leader in the space.

How did Cleveland Clinic turn itself around so effectively and so quickly?

More important, how can you do the same with your organization?

In gripping, visceral, on-the ground fashion, Service Fanatics reveals the strategies and tactics the Clinic applied to become one of today's leading patient-experience healthcare organizations--methods that seamlessly translate to any business seeking to improveits customer experience. This strategic guide covers:

How the Clinic's leaders redefined the concept of patient experience and developed a strategy to improve it

Critical lessons learned regarding organization, recruitment, training, and measuring service excellence

Ways in which the Clinic aligned its entire workforce around its Patients First strategy

How leaders improved the critical element of physician communication

Rather than view patients simply as sick people who need treatment, Cleveland Clinic sees them also as important stakeholders in the organization's success. Patients are customers--who desire, pay for, and deserve the best possible care and experience during what is often a challenging time in their lives.

Featuring customer service case studies, as well as invaluable insight from C-level executives at top corporations in various industries, Service Fanatics provides actionable lessons for any manager and business leader beyond healthcare.

Whether you run a healthcare institution, nonprofit, or for-profit business, Service Fanatics will help you create the kind of customer experience that promises to transform your organization into an industry powerhouse.

Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way Àr tillgÀnglig som ljudbok.

  • Ljudbok

    Publicerad : 2014-10-27

    SprÄk: Engelska

    Förlag Ljudbok: McGraw Hill-Ascent Audio

    ISBN Ljudbok: 9781639295395

Visa mer

Det hÀr gillar andra med Nextory

SÄ bra att kunna lyssna pÄ en bra bok nÀr jag sitter i bilen eller pÄ flyget eller tÄget.

AnitaAnita

LÀtt att lÀsa och bra att man kan stÀlla in bakgrundsfÀrg och teckenstorlek.

PeterPeter

Snabb och trevlig kundtjÀnst, bra utbud och snyggt anvÀndargrÀnssnitt. StÀndig utveckling av appen.

AnnaAnna
img

Hundratusentals historier vÀntar

LÀs och lyssna hur mycket du vill. Du vÀljer sjÀlv nÀr du vill byta eller avsluta ditt abonnemang.

image

Roligare Àn nÄgonsin med böcker

Fler Àn 11 000 lÀsare har gett Nextory fem stjÀrnor i betyg pÄ App Store och Google Play.

image

Bokutmana dig sjÀlv

SÀtt upp egna lÀsmÄl och följ din egen bokstatistik med funktionerna Bokutmaningen och LÀsdagboken.

visa
amex
master